Legal · Effective 17 August 2026
Privacy notice
Flow Cachehub, 26 LKK Canning Taman, 31400 Ipoh, Perak, Malaysia. Questions may be directed to +60 5-727 0772.
Information we collect
We collect information you submit, including name, work email, company, enquiry content and communication records. If optional analytics cookies are accepted, we may collect pages viewed, approximate location, device type and referral information. We do not request sensitive personal data through the enquiry form.
Why we use it
We use personal data to respond to enquiries, prepare and administer engagements, maintain security, improve our website where consent applies, meet legal obligations and keep necessary business records. We do not sell personal data.
Legal basis and disclosure
Depending on context, processing is based on consent, steps requested before a contract, performance of a contract, legal obligations or legitimate business interests balanced against your rights. We may use vetted hosting, communications and professional advisers, and disclose information where legally required.
International processing and retention
Some service providers may process data outside Malaysia. We use contractual and practical safeguards appropriate to the transfer. Enquiries not leading to work are generally retained for up to 24 months; contractual and financial records are retained as required by law. Project data follows the agreed engagement retention schedule.
Your choices
You may ask to access, correct or delete your personal data, withdraw consent or object to certain processing, subject to legal exceptions. Call +60 5-727 0772 to make a request. We may verify identity before responding.
Security and updates
We use proportionate access, storage and supplier controls, but no internet transmission is risk-free. Material changes to this notice will appear here with a revised effective date.