Terms of service

1. Scope and agreement

These terms apply to this website and professional analytics engagements supplied by Flow Cachehub. A signed proposal or statement of work may add project-specific terms. If it conflicts with these website terms, the signed document controls for that engagement.

2. Services and client responsibilities

We provide behavioural cohort analysis, measurement guidance and related advisory work. You must provide lawful access to accurate data, authorised contacts and timely context. You remain responsible for product, commercial and operational decisions made using our work.

3. Fees and payment

Website prices are indicative in Malaysian ringgit and exclude applicable taxes unless stated otherwise. Final fees, milestones and payment dates appear in the accepted proposal. Late payment may pause work after reasonable notice.

4. Data and confidentiality

Each party will protect non-public information and use it only for the engagement. You confirm that you have a lawful basis to share all supplied data and will minimise personal data. Additional data-processing terms may be agreed where required.

5. Intellectual property

You retain ownership of your data and pre-existing materials. After full payment, you may use project-specific reports and analysis outputs internally. Flow Cachehub retains its pre-existing methods, templates and general know-how, without retaining your confidential information in them.

6. Analytical limitations

Observational analytics can identify associations but does not automatically establish causation. Findings depend on source quality, definitions and coverage. We will disclose known material limitations; no particular commercial outcome is guaranteed.

7. Liability

To the extent permitted by Malaysian law, neither party is liable for indirect or consequential loss. Our aggregate liability connected with an engagement is limited to fees paid for the affected service, except where a limitation is prohibited by law.

8. Termination and law

Either party may terminate for material breach not remedied within 14 days of written notice. Accrued payment, confidentiality and intellectual-property obligations survive. These terms are governed by Malaysian law and disputes are subject to the courts of Malaysia.